Refund policy
We want you to be satisfied with your RTS Global purchase. If there is an issue with your order, please contact us as soon as possible after delivery.
Returns
Due to the nature of our fulfillment process, we do not accept returns. There is no need to send your item back to us. All merchandise purchases are final sale.
Refunds
We do not offer refunds for change of mind, incorrect sizing, or other buyer preference. Please check our size guide before ordering.
Defective or damaged items
If your item arrives defective or damaged, we will resolve it with a free replacement or financial compensation.
- Contact us through our contact page within 1 week of your delivery date.
- Include your order number and clear photos or video showing the issue.
- We will confirm the outcome, and how we are resolving it, within 5 business days.
Not covered
- Worn or used apparel (normal wear and tear, not a manufacturing defect)
- Items damaged after delivery through misuse
- Products purchased during promotional or final sales
Shipping
Shipping times may vary depending on destination and carrier conditions. RTS Global is not responsible for delays caused by customs or shipping providers.
Contact
For any order issues, please contact us through our contact page.
This policy applies to RTS Global merchandise purchased through this store only.